Help Handmade art, judaica, and jewelry from Israel

My order never arrived.
Please contact us at Orders@ShopIsraelArt.com if you did not receive your purchase within 14 Israel business days of placing your order.
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An item is missing from my shipment.
Please contact us at Orders@ShopIsraelArt.com if your order is incomplete or incorrect, or if you are dissatisfied for any reason. We will do our best to resolve the problem as quickly as possible, and we apologize for your inconvenience.
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When will my backorder arrive?
Your should receive your backordered purchase within seven Israel business days after the time frame stated on the product page of that item at the time of purchase. If you did not receive your order by then, please contact us at Orders@ShopIsraelArt.com.
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How do I create an account?
You will be asked to create an account by providing your email address as your username and a password of your choosing, during your checkout process. You will be asked to reenter this information during subsequent orders or when tracking your purchases.

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I forgot my password.

Wherever you are required to enter your username (your email address) and password, you may click on the Forgot Password button to have it emailed directly to the address you provided when you created your account.
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Do you ship to my country?
ShopIsraelArt.com can ship to any country in the world to which the Israeli Post offers service, and within Israel. If you don't see your country listed in the pull-down menu during your checkout or when calculating shipping, please contact us at Support@ShopIsraelArt.com, and we will advise you how to proceed.
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What are my payment options?
Payment options will be listed in the pull-down menu under Please Select a Payment Method during the Shipping and Payment Selection section of the secure checkout process. If you wish to pay for your purchases via a payment method currently not listed in that menu, please contact us at Support@ShopIsraelArt.com.
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When will my order ship and what are my shipping charges?
Generally, your order will be shipped within seven Israel business days of the date you place the order, which means that you will receive your order within seven Israel business days of placing your order, except in the cases of free shipping, in which items are shipped by Israel Registered Post and will take 2-3 weeks to arrive. Due to unforeseen issues regarding international shipping, we do not guarantee shipping times. Your shipping charges will be calculated during your checkout process. You can check the shipping cost of any item or group of items by adding it/them to your cart and then clicking on Calculate Shipping. If you don't see your country in the pull-down menu when calculating shipping, please contact us by email and we will advise you of your shipping charges and how to proceed to checkout if you wish to make a purchase.

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Price
All prices are guaranteed to be as posted on our site, and will not alter from the time of your purchase to the time you are charged.
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Privacy Policy
ShopIsraelArt.com may collect information from our visitors and customers at various points on our site. We will not share your information with any third party for any reason.
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Security
Our site uses 128bit Secure Socket Layer protection. Your payment information is securely encrypted throughout the payment process, as confirmed by the display of a small padlock in the bottom right corner of your browser window.
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